Meeting the Challenge of Excellence – Introduction

This book is a work in progress, since 2005. Look under “Excellence Book” for more entries.  One of my 2009 goals is to complete the book by October 1, 2009

Mediocrity is going to kill the world before Armageddon ever does. Emmy Lou Harris

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Posted July 10th, 2009 in Excellence Book

To Err is Human – It’s Been Said By Many

I’ve used the quote “to err is human” in writing about human error. And I wanted to cite the person who said it first. That is difficult to discover. I knew that Alexander Pope said, “To err is human, to forgive divine.” I discovered that Mae West said, “To err is human, but it feels divine.” (more…)

Posted August 9th, 2007 in Excellence Book, Human Factors, Observations

Meeting the Challenge of Excellence – Chapter 1, Personal Reflection

Four reasons why excellence matters have been suggested in this chapter. Excellence matters because we expect excellence when we purchase a good or service, stakeholders in businesses expect excellence, organizations communicate that excellence is the expectation, and we choose excellence because it is a meaningful choice that demonstrates maturity. (more…)

Posted April 17th, 2007 in Excellence Book