Dirty Dozen: Lack of Knowledge

This month’s Dirty Dozen article is about lack of knowledge and how it causes errors and accidents.

When I was in China, I read a quote by Confucius:  The essence of knowledge is, having it, to apply it; not having it, to confess your ignorance. It’s important to always be learning to reduce our ignorance and it is also important to keep using what we know and reviewing so that one does not forget. The article for this month contains some examples of incidents I remembered from my work in Operational Excellence.  I hope you and your company perform incident analyses and develop lessons learned from accidents and near misses.

Lack of Knowledge

Posted September 1st, 2010 in Dirty Dozen Articles

Dirty Dozen: Lack of Communication

Do communication problems cause any operational problems at your company?   I recently did a training session on professionalism in communication for some crude oil pipeline controllers.  Last week I did a presentation on communication for the Southern Gas Association Operations Conference. This week a Gas Control Center Manager told me about communication issues.  All indicated that communication problems lead to many other problems.  Let me encourage you this month to improve communications – begin with your speaking and listening skills, then encourage your team to read the article and discuss how to improve communications.  Please click on the link below.

Lack of Communication

Posted July 29th, 2010 in Dirty Dozen Articles

Dirty Dozen – Lack of Assertiveness

Read the attached article to learn about the importance of assertiveness in the workplace.  Assess whether you are passive, assertive, or aggressive.

Lack of Assertiveness

Lack of Assertiveness Article

Posted June 24th, 2010 in Dirty Dozen Articles