The Accident Report said “The post hit the truck”

I just finished reading Mistakes Were Made(but not by me). The authors, Carol Tavris and Elliott Aronson, made me think about an accident report from a few years ago. I was responsible for reviewing and approving all incident analysis reports in the lessons learned system. I was also responsible for building a learning culture that accepted individual responsibility for errors and accidents. (more…)

Posted August 7th, 2007 in Human Factors, Operational Excellence